Tayda UV print Dashboard message

Rod

New member
Help with Tayda UV print:
In the dashboard, it shows this message on my order: "There is wrong layering issue. You have put white layer on top of color layer, it should be white layer under color layer. Please fix it. If you have things in color layer that covering white layer and if you need to expose things in white layer, you can do it by cropping things in your color layer using pathfinder function in AI to expose white layer under it.""
The thing is, that set of lines that their image shows in the color layer doesn't exist in the pdf that I sent them (nor in the original AI file).
This is the same file that I have printed before.
So, the question:
I just press "Print as is"?
Any similar experiences?
The thing is, I don't want to lose the money for this batch, nor the time that has passed (this order dates from June 30)

2026-07-17_09-23-04.jpg
 
I’m happy to take a look at it and try to verify the layering is correct if you want to send it to me privately. I won’t use it for any purpose other than helping you and I’ll delete any copies on my computer when I am done.
 
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