This has been resolved, my apologies for the delay!
I'm working on getting a ticket system installed to prevent things from falling through the cracks in the future.
No dishonesty here, just a shipment lost in transit.
Just to be clear, OP Serg.Shu's issue was resolved three years ago.
I just found your email, it was a reply to an automated order confirmation email. Those get bounced into an unmonitored inbox.
If you need help, message or email me...
I never received a message or email from you that I'm aware of. I assure you this is not how we do business.
Can you send me another message or email with your order information? (There is no connection between your account here and the shop site)