Anyone had trouble with an order from Small Bear (SynthCube)?

I'm to the point that I only order from SC/SB now if I have to: either A) they carry something that no one else does, or B) what I need is out of stock everywhere else. I think I've had one issue where the wrong part was ordered, but they resolved it.
They are lousy with communication, meaning, to the point that it is virtually non-existent.
 
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