Odd Tayda Issue

G

greypilgrim76

New member
Hi All,

So I wanted to get some opinions on an issue I'm having with a Tayda enclosure order. I ordered several powder-coated enclosures on 1/3 that I also planned to place a drill order for. The order number didn't show up right away on the drill service page, but since it was the weekend, I figured it might not hit until Monday, so I waited. By Monday afternoon, there was still no order number on the drill service page, so I messaged Tayda customer service on 1/5 to ask about the issue. I got no reply for several days, so I sent a follow-up on 1/9. I finally got a response this morning that seemed a bit...weird? So, I wanted to see if those of you with more Tayda experience could fill me in on whether I did something wrong in the process. I'm still new to this, so it might be my fault, but my understanding is that, as long as I order with the same account/email I have set up with the drill service page (which I did) the order should show up there? I've made on prior drill order and everything worked fine, so I'm not clear what's up this time, but I'm concerned that I'm just going to get a bunch of non-drilled enclosures at this point. (Not the end of the world. I CAN drill them, but I'd really rather let Tayda do it.)

Anyway, here's the chat exchange transcript, if that's useful:
  1. Me:

    Jan 12, 2026
    Hi, The order number never showed up on my drill service page, so there was never any option provided to me to order the drill service, even though I wanted to, and even though your website says the order will show up on the drill service page within 15 minutes of placing my order so that I can add the drill service. As you can see in the screenshot, the order number for my current order does not appear, and has never appeared, on my drill service page. That's the problem.
    Screenshot 2026-01-12 at 6.23.28 AM.png124.14 KB
  2. Tayda:

    Jan 12, 2026
    Hello,

    All the boxes are already powder coated, they can't be drilled after powder coated.
    I don't understand why you have the impression that you can drill these boxes without ordering any drill service at all?

    Thanks,
    Hugo
  3. Me:

    Jan 9, 2026
    Just wanted to follow up on my previous message. My order is still listed as "Packing," but I still don't see the order available on the drill service page to add my drill service order. I would still like to place a drill service order if possible. Many thanks! -Chris
  4. Me:

    Jan 5, 2026
    Hi, I placed an order (1000465929) on Saturday that I'd like to add some custom drilling to using your drilling service. Since I ordered on the weekend, I suspected it wouldn't show up on the drill service page until today, but when I checked just now, the order still doesn't appear on the drill service page for me to add the drill templates, and the order on my regular Tayda account page shows that it's in the "Packing" stage, so I just wanted to make sure there's an opportunity to add the drilling order before the enclosures are shipped. Thank you!
 
greypilgrim76 said:
Hi All,

So I wanted to get some opinions on an issue I'm having with a Tayda enclosure order. I ordered several powder-coated enclosures on 1/3 that I also planned to place a drill order for. The order number didn't show up right away on the drill service page, but since it was the weekend, I figured it might not hit until Monday, so I waited. By Monday afternoon, there was still no order number on the drill service page, so I messaged Tayda customer service on 1/5 to ask about the issue. I got no reply for several days, so I sent a follow-up on 1/9. I finally got a response this morning that seemed a bit...weird? So, I wanted to see if those of you with more Tayda experience could fill me in on whether I did something wrong in the process. I'm still new to this, so it might be my fault, but my understanding is that, as long as I order with the same account/email I have set up with the drill service page (which I did) the order should show up there? I've made on prior drill order and everything worked fine, so I'm not clear what's up this time, but I'm concerned that I'm just going to get a bunch of non-drilled enclosures at this point. (Not the end of the world. I CAN drill them, but I'd really rather let Tayda do it.)

Anyway, here's the chat exchange transcript, if that's useful:
  1. Me:

    Jan 12, 2026
    Hi, The order number never showed up on my drill service page, so there was never any option provided to me to order the drill service, even though I wanted to, and even though your website says the order will show up on the drill service page within 15 minutes of placing my order so that I can add the drill service. As you can see in the screenshot, the order number for my current order does not appear, and has never appeared, on my drill service page. That's the problem.
    Screenshot 2026-01-12 at 6.23.28 AM.png124.14 KB
  2. Tayda:

    Jan 12, 2026
    Hello,

    All the boxes are already powder coated, they can't be drilled after powder coated.
    I don't understand why you have the impression that you can drill these boxes without ordering any drill service at all?

    Thanks,
    Hugo
  3. Me:

    Jan 9, 2026
    Just wanted to follow up on my previous message. My order is still listed as "Packing," but I still don't see the order available on the drill service page to add my drill service order. I would still like to place a drill service order if possible. Many thanks! -Chris
  4. Me:

    Jan 5, 2026
    Hi, I placed an order (1000465929) on Saturday that I'd like to add some custom drilling to using your drilling service. Since I ordered on the weekend, I suspected it wouldn't show up on the drill service page until today, but when I checked just now, the order still doesn't appear on the drill service page for me to add the drill templates, and the order on my regular Tayda account page shows that it's in the "Packing" stage, so I just wanted to make sure there's an opportunity to add the drilling order before the enclosures are shipped. Thank you!
Click to expand...
Did you order the drilling service in the same order as the enclosures? You can't order drilling separate from coated enclosures, it all has to be part of the same order for it to go into the system.
 
vigilante398 said:
Did you order the drilling service in the same order as the enclosures? You can't order drilling separate from coated enclosures, it all has to be part of the same order for it to go into the system.
Click to expand...
I never got the chance to, as far as I can tell. It says to place the order, and then wait for the order to show up on the drill page to place the drill order, but the order never showed up on the drill service page. It's certainly possible I've missed a step somewhere, but I think that's how it went with my previous order.
 
greypilgrim76 said:
I never got the chance to, as far as I can tell. It says to place the order, and then wait for the order to show up on the drill page to place the drill order, but the order never showed up on the drill service page. It's certainly possible I've missed a step somewhere, but I think that's how it went with my previous order.
Click to expand...
That's not how it works. You need to add the product @jwin615 linked to your cart at the same time as the enclosures, then after the order has been placed you go into the drill service website and assign the drill file you want to use. You don't order the drill service on the drill service website, you just assign it from there.
 
yeah as others have said... you have to have the drill service for each enclosure added to your cart with your order... When you check out that order it will then prompt them to add drill service to your drill service page.... There's a couple different pedals I have them drill.. one being the electrovibe so I dont have to fool with tht square hole..lol. I generally have all my templates already uploaded before hand so I can just assign them when I get the drill order notice.
 
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