Strymon customer service - why did I bother??

H

HamishR

Well-known member
I used to have a Strymon Deco pedal, which I really liked. In the end I sold it because I have loads of great delays and overdrives. But the Deco was nearly a one-pedal rockabilly board. The saturation effect makes an excellent overdrive sound, and the slap-back delays are crazy good. My only issue was that even though there are controls for the bass and treble content of the saturation side I could never roll off enough bass. I even emailed Strymon about this a few years ago because I love the idea of turning up to a rockabilly gig with one pedal which does everything. But they said that it couldn't be changed by software; it would have to be done by changing the hardware. They would take my comments onboard if they ever redesigned the pedal.

So recently I found out that MkII of the Deco has come out. I read everything I could online to see if the bass control had changed, but could find no info anywhere. So I emailed again, asking specifically if I can now dial out more bass/low frequency on the saturation side. The response?


Thanks for supporting Strymon!

The TONE knob is different on this version of Deco. On the new version of Deco the TONE knob can make the signal brighter than the previous version. It has an increased range and acts more like a traditional tone knob. It also no longer acts as a high trim as before.

Let me know if you have any other questions.

Um, yeah, I already read that... Now about the low end... Oh well, they must be busy!
 
Don't bother the automated and off-shored customer service with engineer level questions!

(This response is automated, your mail will not be forwarded or read until my return. Thanks for supporting Sheepylove!)
 
Don't you just love good customer service?

My shipping provider recently updated their software and forced what is essentially a beta test on all of their paying customers. Features that we've been using for years are now completely missing or just don't work. Sometimes we have to "print" a shipping label three times before it actually prints, it crashes randomly, and I can no longer just click "Reship" to ship a replacement of an order...

Anyone who has placed an order in the past few weeks has probably noticed the difference in time it takes for an order to go out if there's even a slight backlog.

Quite a few people are complaining on their tech support forum... they finally responded that they have important news in upcoming days.

Finally! this is absolutely killing productivity.

The news? A new and improved system for reporting problems. :mad:
New and improved you say? Like this new version of the system? I suspect in upcoming days we won't even be able to report problems anymore.

If there was a better alternative I'd already be gone... unfortunately switching to a different service would force UPS rates up and we'd lose GlobalPost.
 
When it comes to shipping then we're definitely going backwards. Everything is costing twice as much and taking twice as long. Well, longer. The only upside is that now when I receive something it's a lovely surprise because I ordered it so long ago I have forgotten what I ordered.
 
I'm not even talking about transit times, I'm talking about the time it takes to get it out the door here.

Transit times are a whoooole 'nother poopshow.

Printed a label last week, the address was correct but the tracking number was wrong... on the label.... Not a clue where that package currently is because tracking shows that it was delivered a month before I shipped it, to the wrong state. Obviously we're seeing someone elses tracking progress, but since that is the tracking tied to the label I have no idea what it's fate may be.

A replacement was shipped. Tracking was correct this time.
 
That's crazy! The ways things are going is maddening.

A few weeks ago I ordered a bunch of 18W amp parts from Valvestorm. They're kind of an offshoot from the old Metroamp thing. Their chassis and faceplates are excellent but man they are slow! About a week after I ordered the chassis stuff I ordered transformers for the amp from GDS - Graydon Stuckey. Those transformers arrived yesterday, and I just received an email from Valvestorm today that the chassis will ship next week. Apparently customs have forms you have to fill in and it takes time... Graydon must be a genius!
 
Robert said:
Don't you just love good customer service?

My shipping provider recently updated their software and forced what is essentially a beta test on all of their paying customers. Features that we've been using for years are now completely missing or just don't work. Sometimes we have to "print" a shipping label three times before it actually prints, it crashes randomly, and I can no longer just click "Reship" to ship a replacement of an order...

Anyone who has placed an order in the past few weeks has probably noticed the difference in time it takes for an order to go out if there's even a slight backlog.

Quite a few people are complaining on their tech support forum... they finally responded that they have important news in upcoming days.

Finally! this is absolutely killing productivity.

The news? A new and improved system for reporting problems. :mad:
New and improved you say? Like this new version of the system? I suspect in upcoming days we won't even be able to report problems anymore.

If there was a better alternative I'd already be gone... unfortunately switching to a different service would force UPS rates up and we'd lose GlobalPost.
Click to expand...

You using Shipstation or something else?

We were forced into an update a few months ago and all hell broke loose for two weeks. Two-way communication between fulfillment and our website was severed. Lost all of our product label organization and automation, and creating labels had its own new challenges. Luckily, I had a (primitive) backup system in place but it killed flow and pace for us for a few weeks. They resolved the problem, we are happy (until the next problem....)
 
Yep, ShipStation..... We were just forced over last month and I'm just itching for a better service.

Labels randomly wont print, we can't restore a shipment to "Awaiting Shipment" status, product variations are combined into one, etc....

It's all minor annoyances for the most part, but they add up and force you to work much slower to make sure you catch it when it happens.


I'd pay double if they'd switch me back to V2.
 
It's great how computerisation has improved workflow while reducing effort and workloads...

Yesterday there was a huge problem with the tap-pay stations at nearly every local shop, the main system was down and people had to deal with *gasp* hard currency. When I get the infernal digital-machine shoved in my face to tap, I shove a wad of cash back in the "cash"ier's face and am bemused if they try to count the change back (few do, fewer able). My math skills are non-existent, but I still have to correct cashiers wherever I go...

Just today I had a conversation with employees at a store where they made eye-contact and listened to my suggestion and agreed it was a better direction for them to take.

Customer service isn't totally dead yet, PedalPCB is proof of that.


Hmm a pedal covered in artificial turf, called "My Lawn"... YATS, or kill-switch, or ...?
 
You must log in or register to reply here.
Back
Top