Well... it was going to be NGD...

Fingolfen

Fingolfen

Well-known member
Custom guitar I ordered back in November / December finally arrived...

Unfortunately one of the metal control knobs came off in transit and then proceeded to ricochet around the hard case royally doing a number on the finish... so I've got emails in to the company to see what happens now... *sigh* *grump*
 

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The day I got my first brand new custom guitar, I was using a screwdriver to set up the pickups and set it down to turn around and do something and my three year old picked up the screwdriver and murder stabbed the body of the guitar with it. I still love and play that guitar. The kid don’t live here no more. 😂
 
Oh, man that stinks. Hopefully, the maker will have an acceptable response.

I had a similar issue to @Betty Wont. When I was a teenager, my parents got me a new guitar. My Dad was painting my room and knocked over the music stand on it. It made a huge gash in the clear coat. It was hard to be mad at my Dad, because he worked hard to get it for me. Many years later, my friend’s family was over and his son took a stick and played drums on the body. This time, I was pissed….My friend didn’t even offer to fix it, and trust me, he could afford to fix it…..

In the end, each of my guitar has it’s story. While the beautiful finishes are desired, the story lasts longer and provides more humor and enjoyment. If I were in your shoes, I would be bummed and disappointed, but I hope those emotions will fade and that you enjoy the guitar (and get a good deal!).
 
My brother in law was a master carpenter, worked for JBL making the paragon cabinets. He told me you put a wet cloth on the wood, and hit it with an iron and it lifts the fibers back up to level. So as long as no wood has been removed it can be repaired!
 
At a high level - yes - guitars get damaged over time, but I've never been a fan of the "relic" look from the outset... any wear on a guitar I get (especially new) should be wear I've put there. I also spent way too much money on this thing for it to look like it's been used as a piñata from the outset... There are a couple of places where it looks like the finish has been chipped, and while it may be able to be fixed... again, that's not what I paid for... Granted, I have a really solid relationship with the company so while I'm fully confident they'll work with me to make it right - any fix is going to take time... :(

It's just this on top of the mess the guy who did the finish on my guitar blank that's still in the middle of a complete fretboard rework... I'm really having crap luck with any custom work at this point...
 
Fingolfen said:
At a high level - yes - guitars get damaged over time, but I've never been a fan of the "relic" look from the outset... any wear on a guitar I get (especially new) should be wear I've put there. I also spent way too much money on this thing for it to look like it's been used as a piñata from the outset... There are a couple of places where it looks like the finish has been chipped, and while it may be able to be fixed... again, that's not what I paid for... Granted, I have a really solid relationship with the company so while I'm fully confident they'll work with me to make it right - any fix is going to take time... :(

It's just this on top of the mess the guy who did the finish on my guitar blank that's still in the middle of a complete fretboard rework... I'm really having crap luck with any custom work at this point...
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Ugh. That is so disappointing. Hope the builder does right by you.
 
Retired Unit has a point - I have made small dents in guitars before and placing a damp rag over the dent (as long as the finish is broken - doesn't work over an unbroken finish) you can raise the grain of the wood by heating the rag carefully with a soldering iron or similar. It kinda uses steam to swell the fibres. Then you can spot fill with superglue, sand with wet & dry and polish to a perfect shine. I have done it before but you have to be very careful.

And of course I don't want to be doing this to a guitar I only just received. Man that sucks!
 
So... here's the issue... they used knurled split shaft pots with very heavy set screw knobs... (I've talked to the owner of the company and he is righteously pissed with the workshop at this point). Looks like they only used small scrap plastic inserts and no sleeve, so the back knob came off without loosening the set screw as well. In retrospect as bad as it is, it could have been worse - there could have been two pinballs bouncing around in the hard case...

Pot Issue.jpg
 
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