SOLVED I did not get my order. #74328 No order and no money?

[Serg.Shu]

I did not get my order. There are no answers to my letters. PedalPCB - Do you consider yourself to be honest people? Do I understand correctly that you will not return the money? I was left without an order and without money?

 

[alexisvera]

The same thing happened to me, I wrote emails and they didn't reply. The good thing is that I won't buy from them anymore.

 

[PedalPCB]

The same thing happened to me, I wrote emails and they didn't reply. The good thing is that I won't buy from them anymore.

I never received a message or email from you that I'm aware of. I assure you this is not how we do business.

Can you send me another message or email with your order information? (There is no connection between your account here and the shop site)

 

[Paradox916]

I have been buying PCBs from PPCB for at least the past 4 years( maybe even a little longer) never once have I had a problem, you ask anyone here it’s not the type of operation that would intentionally “stiff” anybody.

 

[Guilherme Collateral]

I highly doubt these claims. Every single time I had any problems with my orders (even if it was not PedalPCB's fault), Robert was very helpful, one of the best customers support I ever experienced.

 

[PunchySunshine]

.....now if he had said build docs.

 

[CheapSuitG]

Well I’ll just have to buy even more to cover what you aren’t spending.

The same thing happened to me, I wrote emails and they didn't reply. The good thing is that I won't buy from them anymore.

 

[jwin615]

 

[Nostradoomus]

Nice try diddyguitarmania

 

[alexisvera]

I never received a message or email from you that I'm aware of. I assure you this is not how we do business.

Can you send me another message or email with your order information? (There is no connection between your account here and the shop site)

I never received a message or email from you that I'm aware of. I assure you this is not how we do business.

Can you send me another message or email with your order information? (There is no connection between your account here and the shop site)

I just sent you a direct message with the order number, thanks

 

[Big Monk]

.....now if he had said build docs.

Let’s not start talking crazy here…

 

[Nic]

I must say, last order I made (the sale before black friday) I forgot one IC and tried to reach out before the shipment. No answer and I thought that was weird since I would normally get one... did not made a case of it and added the IC when ordering on aion. After all it was my bad. Now, I did not received my order from ppcb, but I'm in canada and am still not expecting it before christmas, with normal delays plus a month of strike.

But maybe emails really get lost lately?

 

[Locrian99]

I call bullshit

 

[tegendemuur]

Bots send out by flailing competition? :')

 

[jimilee]

Like a letter in the mail? Not enough people do that anymore, it’s a real classy personal touch we’re missing in todays self entitled society.

 

[PedalPCB]

No dishonesty here, just a shipment lost in transit.

Just to be clear, OP Serg.Shu's issue was resolved three years ago.

But maybe emails really get lost lately?

I just found your email, it was a reply to an automated order confirmation email. Those get bounced into an unmonitored inbox.

If you need help, message or email me directly. If you don't get an answer within a reasonable time, do it again.

 

[Nic]

If you need help, message or email me directly. If you don't get an answer within a reasonable time, do it again.

Stupid order reply, gets me everytime. Anyway, it was my fault and I know how to reach you when it's important. No complaints about your reactivity here

Also, I did not notice the OP was from 3 years ago !

 

[Stickman393]

Drama bomb!

I like passive aggression. It fills my stick heart with joy.

Pro tip: do not assume bad faith if internet communication fails. Sometimes it's user error. Sometimes junk filters get triggered. Sometimes you forgot to press "submit order" and you'll find that the money was never sent. Sometimes you may think that you wrote something completely comprehensible, but upon proof reading you're met with:

"Hey pick age no pay me I want respond?"

 

[darwin999]

Maybe they are confused, and instead ordered from Real Trump PCB...

 

[DailyDovetails]

The same thing happened to me, I wrote emails and they didn't reply. The good thing is that I won't buy from them anymore.

This has maybe been a bad start for you with PedalPCB. I think the majority of the comments you have received have to do with a few factors. There have been some bots and salespeople posting on the forum lately. Not a ton but enough to be in people minds. The other factor is that Robert the proprietor of PedalPCB is actually very engaged, has excellent customer service and many people on here interact with him pretty regularly.

The boards he designs are great and this forum is an excellent resource for building pedals. I would encourage you to build out what you ordered. If you run into issues post on the forum and people will help you. If you enjoy the experience reconsider your stance on ordering again.