Account Disappeared

[Blooze]

Went to log in to the shop and it wouldn't recognize my login credentials. Had to make a new account and of course all my wishlist and orders have disappeared. Frustrating.

 

[benny_profane]

Are you using your forum login by mistake? They are separate platforms.

 

[Blooze]

Are you using your forum login by mistake? They are separate platforms.

Nope, I'm using the right login. I've tried both just for completeness though. The "new" registration I used to make another account used the same credentials I had in the previous one.

 

[Robert]

I apologize, the setting to purge inactive accounts was disabled but must have been automatically set back to one year by a software update at some point.

 

[jessemhopkins]

I got purged too! If it purged accounts that were inactive for over a year, I'm not too surprised. I haven't actually finished a pedal in quite some time (been busy with pedalboard setups, repairs, etc), and I have easily over 100 pcbs already waiting to be built, so I haven't bought anything in a minute. I'm burning some vacation time next month, so I'm gonna try to crank some out.

 

[zoysiamo]

Thanks for posting this. My account was also unrecognized, which confused me, because I was certain I had both a forum account and a shop account.
I searched through my email to confirm that I had signed up for an account under that email address in 2020. I guess I'll have to reconstruct my wishlist based on other emails I'd received when my account was active.

 

[Robert]

Accounts should no longer be purged due to inactivity.

If your account was deleted I can restore your order history after creating a new account, just shoot me a message.

Unfortunately I can't restore your wishlist.