and also the pad next to it has continuity to one side of both r28 and r29
I am not sure there's supposed to be continuity between the volume's middle and outer pads... I could be wrong, but you may have a short. Clean the spaces between pads (without overheating the board), and have a close look to the pot's legs. Nothing should touch the pot's body and legs in the enclosure, put some tape on the inside if you have to... use any means necessary.
Edit 2 : ...and of course, reflow the volume pads. Make sure the pads are filled, not too much, but enough solder.
the audio is extremely low volume
Check R28 and R29 values, if the resistance is too high, it will decrease the volume.
Edit : i checked with a resistor viewer, and it looks good. Check if one side of R28 is connected to ground. Is the volume dropping at R28 or at the Volume pot itself ? If it's the volume pot, you should focus on it.
Edit 3 : If you really can't find any short on the pot, in last resort, I would try an other one. If you are confident in your desoldering skills, you can try to take it off. Otherwise, you can gently cut its legs with pliers, and it will be easier to take off the remaining bit of legs. You can also use wires.
If you take this path : while the pot is unsoldered and all pads empty, check if the two volume pads (middle and close to the edge) have continuity on the board.
Edit 4 : I checked on a similar volume pot of one of my builds, and there are no continuity between volume pads... I guess that's your issue.
We found it !