Bought 2 UV glasses and switches, messaged tayda help desk and email help@taydaelectronics and Hugo@taydaelectronics with both orders numbers and explanation.Let us know how it turns out. I had an issue like that once and Hugo got grumpy and told me he could only cancel the order and refund my money and I had to place the order again. Another time, I had a special request after I submitted the print job (mixing the matte and gloss layer) and he happily did it at no charge. Earthquakes are easier to predict than Hugo.
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Printed last night and DHL now has it.
No communication back but it got done. That $4 cost me another 20 but whatever. It's for a Xmas gift and I gotta get it done.
Also, I think, not sure, you need to buy a gloss for each side. The site doesn't specify but the "system" generated 2 errors of missing gloss purchase so I assumed that meant one purchased for each side.