I don't know what rung of hell the xfinity web site was created for but it's horrible in so many ways.
I can partially expense my home network bill since I work from home, so I need to grab the billing statement every month. Usually this straightfoward task takes anywhere from 5-30 minutes, clicking through menu after menu, each which brings up a new portal that takes minutes to load, sometimes requiring duplicate logins (each with 2fa), ultimately getting close by getting to link to download the pdf, and then resulting in an error that it is unavailable right now, try again later, which kicks me back to the start portal and having to repeat it all over.